1. Returns Window
You have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered.
2. Returns Label
To make your return process hassle-free, you can generate a returns label using the link below. This label covers up to 20kg in weight. Max combined length and circumference cannot exceed 61 x 46 x 46 cm.
3. Exchanges
We offer 1 free exchange per order. If you are returning an item for an exchange, please refer to the exchange section.
4. How to Initiate a Return: Ensure your return items are in their original condition with all tags and packaging intact. Visit the Returns Portal to receive your label.
Pack your items securely and attach the label to the outer package. Please note, . A £2.99 fee will be deducted from your refund to cover your returns postage if you choose to use our returns label.